Caring for your device
Tips for taking care of your device
- Keep your hearing device clean - wipe it regularly with a dry cloth or tissue.
- Avoid getting your hearing device wet - don't wear it in the shower or in the rain. Remove any moisture with a tissue or dry cloth.
- Use your moisture protection kit each night so your hearing device is ready to use the next day. If you don't have a moisture protection kit, you can get one from your provider.
- Remove your hearing device before using aftershave, hairspray, perfume, sunscreen, insect repellent etc. as the chemicals could damage it.
- Don't expose your hearing device to extreme heat.
- Put your hearing device in its case when you are not wearing it.
Cleaning in-the-ear and in-the-canal devices
There are different ways of cleaning your in-the-ear device depending on the model you have.
If you have a hearing aid with a WaxBuster, clean it every day by:
- placing the hearing device on a cloth with the tip of the WaxBuster pointing downwards
- gently pressing the hearing device down and dragging it across the cloth.
If you have a Wax Trap, Disposal Wax Trap or a Spiral Wax Guard (spring):
- push the wire loop you were given into the sound outlet of the device
- turn the tool around twice, then gently remove the tool from the sound outlet - if wax remains, repeat carefully.
If your hearing device has a vent (second hole near the sound outlet) you can also clean it using the wire loop.
Cleaning behind-the-ear earmoulds
The earmould and tubing should be kept clean and free from ear wax at all times. You need to:
- pull the tubing away from the ear hook
- check if there is any wax in the earmould or tubing. If so, remove it using a special wax-removing tool available from Australian Hearing or your provider
- clean the earmould and tubing in warm soapy water
- make sure the earmould and tubing are completely free of moisture before reconnecting to the ear hook (an earmould puffer may help).
See our Troubleshooting Guide for common symptoms and possible causes.
If you have difficulty cleaning your device, take it to Australian Hearing or your provider for advice.