Hearing Australia launches systems modernisation program
Hearing Australia has launched a Systems Modernisation Program with leading independent technology services provider DXC Technology to make it even easier for people with hearing loss to get the help they need.
Hearing Australia helps thousands of children, adults, pensioners, veterans and Aboriginal and Torres Strait Islander people connect with their loved ones and their communities every week. With more than 450 audiologists, Hearing Australia provides hearing care through tele-services, online, in home and across a nationwide network of 168 centres.
“We’ve been helping Australians experience the joy of sound for over 70 years and we have over 270,000 clients that we put at the heart of everything we do,” says Kim Terrell, Managing Director, Hearing Australia.
“The vision at the centre of our Systems Modernisation Program is to equip and empower our people to make it even easier to help people with hearing loss to access our services.”
The Systems Modernisation Program will replace Hearing Australia’s ageing core ICT systems and business processes over the next 18 months.
“We listen to our clients and we’re responding to their feedback on how we can improve their experience and service,” adds Kim. “We want to provide services that are more flexible, customised, innovative and digitally enabled to continue providing the highest standard of care and better outcomes for our clients and the community. We want to make it easier for our people to work together, to be even more engaged and focused on delivering on our purpose - to provide world leading hearing services for the wellbeing of all Australians.”
Hearing Australia has selected DXC Technology to help deliver the Systems Modernisation Program following a competitive tender process in late 2019.
DXC demonstrated a clear understanding of the challenges and opportunities facing Hearing Australia, as well as the capability and experience required to successfully implement the scalable Microsoft Dynamics 365 solution. Their experience-led transformation approach will ensure the program and technology platform will be co‑designed with the team at Hearing Australia.
Replacing three ageing systems with an integrated technology platform will bring improvements to client experience and service delivery.
“This will streamline business processes across multiple channels for a seamless client experience, while maintaining global best practice, technology and security within the Microsoft eco-system,” says Mike Brett, Chief Information Officer, Hearing Australia.
“The program is a key enabler for us to better understand our clients and help them at every stage of their hearing journey.”
“The focus on delivering services when and how clients need them is particularly important in the face of a national pandemic,” adds Mike. “Hearing Australia has stayed open for its clients and is helping over 10,000 children, adults, pensioners and veterans every week, including through the use of tele-health services. The Systems Modernisation Program will make it even easier for these clients to get the help they need.”
About Hearing Australia
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For over 70 years, Hearing Australia has been helping Australians rediscover the joy of sound. Its purpose is to provide world leading research and hearing services for the wellbeing of all Australians. Hearing Australia operates in around 168 permanent hearing centres as well as visiting sites across Australia and is the nation’s largest provider of government-funded hearing services for children, young adults up to 26, adults with complex communication needs, Aboriginal and Torres Strait Islander people, pensioners and veterans. Visit www.hearing.com.au
About DXC Technology
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world’s largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness, and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at www.dxc.technology
Media enquiries Hearing Australia:
02 9412 7024 | 0436 522 196
Media enquiries DXC:
+61 423 884 848