Hearing Australia to continue helping over 70,000 children and adults each year

Hearing Australia has signed a new three-year Memorandum of Understanding with the Australian Department of Health to deliver the Federal Government’s Community Service Obligations (CSO) program. The program delivers world leading hearing services to over 70,000 children and adults every year across Australia.

The CSO Program is funded by the Federal Government and provides free or subsidised services to eligible children and adults with long-term or permanent hearing loss. Hearing Australia will receive $250 million to deliver the CSO Program over the next three years.

Minister for the National Disability Insurance Scheme and Government Services Senator the Hon Linda Reynolds CSC said that the CSO program provides life-changing support to people with hearing loss when they need it most.

“I am pleased that Hearing Australia is able to continue delivering ongoing, rapid access to quality hearing services across Australia,” Minister Reynolds said.

“The Federal Government has the utmost regard for Hearing Australia and its vital work in supporting people with hearing loss.” 

Managing Director of Hearing Australia Kim Terrell said the organisation appreciates the importance of the CSO program and is committed to delivering the highest quality hearing services to children, adults with complex needs, and Aboriginal and Torres Strait Islander peoples.

“We put our clients at the heart of everything we do,” Mr Terrell said.

“In the past 25 years, we’ve established nationally consistent clinical and service delivery standards which ensure our CSO clients get rapid access to high quality hearing services, from well-trained audiologists, regardless of where they live in Australia.

“This includes people living in aged care facilities and in regional and remote locations across the nation, including in over 200 Indigenous communities.”

In 2020-21, Hearing Australia will help over 74,000 CSO clients, including around 30,000 children and young adults, some 35,000 adults with complex needs, and approximately 10,000 Aboriginal and Torres Strait Islander peoples. CSO clients consistently provide satisfaction rates of some 88 per cent for their services.

Hearing Australia’s ongoing delivery of the CSO program has been welcomed by Hearing Australia clients and their families, such as Nicole, mum to 12 year old client, Ella.

“We’re thankful to Hearing Australia for their support and care of Ella throughout her life,” Nicole said.

“She has been using hearing aids since she was aged 12 months and our journey has been a positive one, with access to the right information and technology to help Ella become the bright, happy young schoolgirl she is today.”

Colleen, aged sixty, struggled with her hearing loss before she visited Hearing Australia in Broken Hill.

“I’m grateful that I listened to my audiologist and got my hearing sorted once and for all, as it’s made such a difference in my life,” Colleen said. 

“I love that I can now participate more fully at my work in the Aboriginal Services Unit of the local Department of Justice."

I also love listening to music, going fishing and hearing the sounds of nature, and chatting with my kids and grandkids. Getting help from Hearing Australia to get my hearing back has given me a new lease on life.”

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About Hearing Australia

Here for all Australians. Hearing Australia has been caring for Australians for over 70 years, helping thousands of children, adults, pensioners and veterans connect with their loved ones every week. Now, more than ever, good hearing is important to keep in touch with your loved ones and stay connected to the world around you. With more than 450 audiologists, we offer services through tele-services, online, in home and in centre, across over 170 locations Australia-wide. Our goal is to keep you connected to the people and life you love. No matter your age, no matter your hearing need – we’re here to help you celebrate sound.

Media contacts
Minister Reynolds’ office:
Hayley Morris
0456 822 252

Hearing Australia
Vicky Saunders-Flaherty
0436 522 196