Your health and wellbeing is our number one priority

Update 30/03/20 

To our clients and their families, 

Our clients continue to be our number one priority even in this time of uncertainty.   

As the situation changes across Australia, we are here to support you and are committed to keeping you updated on what the latest announcements mean for you.

Our centres are open and you can still attend for an appointment, but there are also other ways we can support you, including tele-services. 

On Sunday, the Prime Minister introduced more advice on self-isolation for over 70’s, and Aboriginal Torres Strait Islanders in addition to reducing the size of groups from 10 to 2.  You can read more about these recommendations here.

To understand how this impacts your hearing care please see the frequently asked questions below.

We’re here to help 

 

For our clients, their families, and all Australians who need hearing help, if we can do anything to support you during this time, talk to us at: 
 
•    Your local centre - you can find your closest centre here 
•    Call us on 13 44 32 
•    Contact us online here 
•    Email enquiry@hearing.com.au 

Hearing Australia is here to support you and all Australians, as we deliver on our promise to provide world-leading hearing services.
Thank you for your ongoing support and we hope that you and your families continue to stay safe and well. 
 
Kind regards, 

Kim Terrell
Managing Director
Hearing Australia


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Gina Mavrias
Chief Operating Officer
Hearing Australia


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For the latest information on COVID-19, visit the Australian Government website at www.australia.gov.au. To help you navigate the latest advice and information about COVID-19 in real-time, the government has also released the Coronavirus Australia app. Coronavirus Australia is available from the Apple App Store and on Google Play, alongside a new WhatsApp feature. 

Hearing services are provided subject to eligibility requirements under the Australian Government Hearing Services Program (‘the Program’). Accessibility to and fees of these services will vary depending on classes of eligibility under the Program

 

Frequently Asked Questions

Why are you still open?  

As an essential health service, we recognise the importance of continuing to provide care.  Our dedicated team continues to provide these essential hearing services to all our clients, and other members of the community, across Australia. We have and will continue to change and adapt the way we provide services to you and anyone who needs our help, especially via tele-services and supporting services. 

What do I do if I’m over 70? 

The Prime Minister on Sunday has recommended that anyone over 70 years old should remain isolated as much as possible.  If you have an upcoming appointment, or need help of any kind please phone us on 13 44 32 and we will be happy to help you.  Whilst our centres are still operating, there are alternative services available including tele-services.  If you have an appointment already booked, we will contact you to do a phone consultation and determine if you still need to come into the centre.  

I have an appointment coming up, what do I need to do? 

You don’t need to do a thing. All our appointments will be conducted by our clinicians via phone in the first instance, our dedicated team will work with you to provide the best option for your situation. We’ll be in touch the day before your appointment via phone.  

What do I do if I need batteries? 

Please phone 131 797 or request them via our online enquiry form at Contact Us and we will post batteries to you. 

Does the maximum of two rule for public gatherings also apply to my appointment? 

The announcement relating to a maximum of two people for public gatherings doesn’t apply to your appointment. However, we will follow best practice to keep you and our clinicians safe and limit appointment attendance by other family members or carers wherever possible.  If you want to understand more about the steps we are taking please phone us on 13 44 32 and we will answer any questions you have.

What do I do if I want hearing help now? 

Please contact us on 13 44 32 and one of our team will be happy to discuss your hearing needs and arrange a timely solution.  If preferred, you can send us an online enquiry via Contact Us and we’ll get back to you via your preferred contact method.  Live chat is also available during business hours (AEDT), via Contact Us

How is Hearing Australia helping Aboriginal and Torres Strait Islander clients and communities? 

Hearing Australia has paused all visits to remote Aboriginal and Torres Strait Islander communities until it is safe for us to resume our visits. In the interim, for many remote communities, we hope to provide services via video. As pre-planned visits to urban and regional communities approach, we’re contacting services to discuss whether the visit should go ahead. For visits that are not going ahead, we’re working on other ways of seeing clients: by phone, video or in person at one of our hearing centres.  Aboriginal and Torres Strait Islander clients are welcome to contact us on 13 44 32 or online at Contact Us

 

                                                                           

Update 20/03/2020

At Hearing Australia, our goal is to keep you connected to the people and life you love. For over 70 years, our dedicated team has been here to help all Australians with their hearing health needs. 

Now, more than ever before, we understand how incredibly important good hearing is to help you stay in touch with your family, friends and community. 

As the COVID-19 situation continues to evolve across Australia and around the world, we’re focused on caring for your hearing and wellbeing. We’re doing this by working closely with the Australian Government Department of Health and following their advice to ensure we’re adopting best practice. 

As part of this, we have significantly increased our focus on infection control procedures. This includes all staff continuing good hygiene practices with frequent hand washing and increased cleaning and disinfection programs at all Centres. We’re ensuring that all of our Hearing Australia people are well supported and we’re committed to caring for their health and wellbeing. 

Our national network of Centres remain open and we will keep you informed of any changes, should they occur. 

If we can do anything to support you and your family during this time, we’re here to help at:

•    Your local Centre - you can find your closest Centre here
•    Call us on 1300 334 594

•    Contact us online here
•    Email enquiry@hearing.com.au


In addition to providing services safely and effectively in our Centres, if you’re unable to visit us, we offer home-based support as well as tele-services. Our free* online hearing check is also available at hearing.com.au/onlineassessment.

Your health and wellbeing matters to us and we sincerely hope that all our clients and their loved ones stay well. We are more committed than ever to delivering world-leading hearing services anyone can access – to make a difference to you, your family and the communities we serve.

Kind regards,

Kim Terrell
Managing Director
Hearing Australia


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Gina Mavrias
Chief Operating Officer
Hearing Australia


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For the latest information on COVID-19, please visit the Australian Government website at www.australia.gov.au.
   
*A free hearing check is a screening that helps identify someone who may have a hearing loss. Other services may attract fees or be subsidised for those eligible under the Australian Government Hearing Services Program. 

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