Our services to you

Australian Hearing is the nation’s hearing specialist and largest provider of government-funded hearing services.

About Australian Hearing

We were established by the Australian Government in 1947 to provide hearing services to children whose hearing was affected by a series of rubella epidemics and to assist veterans who experienced hearing damage during World War II.

We focus on two key areas:

  • Providing hearing health services through a national network of hearing centres. 

  • Undertaking research through the National Acoustic Laboratories (NAL). NAL performs research in hearing habilitation and rehabilitation and the prevention of hearing loss. NAL is also a core party in the HEARing Cooperative Research Centre (CRC) which started in July 2007.

Our programs

We provide hearing services under the Australian Government Hearing Services Program.

The Hearing Services Program has two streams: the Community Service Obligation (CSO) program and the Voucher Program.

Our customers include:

  • children
  • young adults under the age of 26
  • veterans
  • Aboriginal and Torres Strait Islander people
  • pensioners

To be able to receive hearing health services under the CSO on or Voucher programs, customers must meet specific eligibility criteria outlined by the OHS.

We are the sole provider of services for CSO funding that can be accessed by children and young adults under the age of 26, Indigenous adults over 50 and adults with complex hearing needs. Pensioners and veterans are our largest client group and access services through the voucher program. 

For more detail on who we care for, click here.

Our services

Australian Hearing’s national network of hearing centres includes more than 110 permanently staffed venues, and we visit more than 330 other locations in urban, rural and remote areas of Australia.

Australian Hearing’s services include:

  • assessing hearing
  • selecting and fitting hearing devices
  • regular hearing checks to monitor changes
  • training to improve listening and communication
  • providing counselling and rehabilitative programs
  • ongoing care and device repair services
  • home visits for those unable to travel to a clinic
  • helping to manage hearing loss on a day-to-day basis

Many of our audiologists specialise in fields of service delivery. These include paediatric, adults with complex rehabilitation needs and outreach services to Aboriginal and Torres Strait Islander clients. 

We make regular visits to more than 220 Aboriginal and Torres Strait Islander communities in all parts of the country. In those communities we offer:

  • Support to schools where many children have hearing problems
  • Hearing health meetings with community members
  • Hearing health training for healthcare workers.

Our online hearing help service

In 2016, we took our audiology services online and introduced Hearing Help. Now, our hearing specialists are just a call or click away. Hearing Help is an online audiology support service backed by Australian Hearing and National Acoustic Laboratories.  You can use the service to:

  • Call or live chat with an accredited hearing specialist
  • Use our self-help tools to identify hearing loss
  • Order a free sample hearing aid
  • Get hearing advice and tips

Our mobile hearing bus

Australian Hearing offers free hearing checks for all adults on-board Australian Hearing bus.
Since our bus service began operating in 2009, it has provided more than 28,000 free hearing checks to communities across Australia. No destination is too far-flung or offbeat.

Our mobile hearing checks are conducted by qualified hearing specialists and take just 20 minutes. Our team are on-hand to guide you through any other steps you need to take to manage your hearing.

Visit the Australian Hearing bus today and you can:

  • Receive a free hearing check 
  • Speak with our friendly staff about good hearing health
  • Find information on a range of common hearing issues
  • View a display of easy-to-use hearing devices for around your home, including TV headsets and alert systems for doorbells

No appointment is necessary and Australian Hearing will provide hearing checks to any interested adults visiting the bus on the day - no restrictions apply.