Who we care for

We provide our services under the Australian Government Hearing Services Program.  This program has two streams: the Community Service Obligation (CSO) program and the Voucher program. 

Australian children and young adults

We’re the only hearing provider to offer government services to young Australians (up to 26 years old) with permanent or long-term hearing loss. If a child is not at risk of permanent hearing loss or may not need hearing devices, we will usually recommend the family contact another agency for testing and management.

Australian adults

We also support Australian citizens or permanent residents that fall into one of the following categories:

  • Pensioner Concession Card holders
  • Department of Veterans’ Affairs Gold Repatriation Health Card holders
  • Department of Veterans’ Affairs White Repatriation Health Card holders specifying hearing loss
  • Recipients of a sickness allowance from Centrelink
  • Someone with dependents in one of the above categories
  • A member of the Australian Defence Forces
  • Referred client of an Australian Government-funded vocational rehabilitation service.
  • Some NDIS participants with hearing needs

People who meet the above criteria need to apply for a voucher (which entitles you to subsidised hearing services).

Adults with complex communication needs

We’re the only provider to specialise in hearing services for adults with complex communication needs. This includes adults with severe or profound hearing loss or vision loss. 

Aboriginal and Torres Strait Islander people

Free hearing services are available for all Aboriginal and Torres Strait Islander children under 26 years old and adults over 50, as well as anyone participating in the Remote Jobs and Communities Program. Current and some former Community Development Employment Project (CDEP) participants are also eligible.