Who is eligible for Hearing Australia services?

Your hearing is our passion. For over 70 years we've been helping Australians rediscover the joy of sound. Our goal is to keep you connected to the people and life you love.

Hearing Australia provides government funded services under the Australian Government Hearing Services program (which includes the voucher program and the Community Service Obligation program) or the National Disability Insurance Scheme (NDIS).


Community Service Obligations Program

If you are an Australian citizen or permanent resident fitting into the following categories, you may be eligible for government-subsidised hearing services from Hearing Australia:

  • Children and young adults aged up to 26 with permanent or long-term hearing loss*
  • All Aboriginal and Torres Strait Islander peoples aged over 50
  • Aboriginal and Torres Strait Islander peoples participating in the Remote Jobs and Communities Program
  • An adult client who meets the Voucher program eligibility criteria and has a profound hearing loss or hearing loss and severe communication impairment


The Voucher Program

Adults eligible to receive services under the Voucher program must be Australian citizens or permanent residents 26 years of age or older, and fit one of the following categories:

  • Pensioner Concession Card holders
  • Department of Veterans’ Affairs Gold Repatriation Health Card holders.
  • Department of Veterans’ Affairs White Repatriation Health Card holders specifying hearing loss.
  • Recipients of a sickness allowance from Centrelink.

The following people may also eligible:

  • Dependents of a person in one of the above categories.
  • Members of the Australian Defence Forces.
  • Referred clients of an Australian Government-funded vocational rehabilitation service.
  • Some NDIS participants with hearing needs.

Eligible adults in the above categories need to apply for a Voucher (which entitles you to subsidised hearing services).

For more information, including how to obtain a service, call 131 797 or contact us today.

*Hearing Australia focuses on children with permanent or long-term hearing loss. Where there is no suggestion that a child is at risk of permanent hearing loss or may not need hearing devices, Hearing Australia can still provide services at a fee.