What services are available if Australian Hearing can’t support me?

Australian Hearing is not able to provide hearing services and technology to many of our clients after they turn 26.

Australian Hearing is not able to provide hearing services and technology to many of our clients after they turn 26. Other clients may lose eligibility due to a change in personal circumstances. Your audiologist will discuss your own situation with you and help you to plan your future hearing needs.

Minor maintenance and services possible for five years

Australian Hearing will continue to provide minor maintenance services for five years after you are no longer eligible under our paediatric program.

Earmoulds and minor hearing aid and cochlear implant speech processor repairs are included. Minor repairs do not include replacement of electrical components of the hearing aid/speech processor or cochlear implant coils, cables and magnets.

Not included –

  • Replacement hearing aids
  • Replacement cochlear implant speech processor
  • Major hearing aid or speech processor repairs
  • Hearing tests
  • Batteries

You may be eligible for our services for other reasons

It is possible that you may now meet other eligibility criteria that entitle you to services through the Australian Government Hearing Services Program. Ask your audiologist for more information.

Plan for the future

You will need audiological care throughout your life. It is in your best interest to start looking for a hearing services provider who can help you manage your hearing and hearing aid needs in the long term. Some of the factors we recommend you consider are:

Has the practitioner completed recognised training in hearing care?

Audiologists have undertaken a Post Graduate degree in Clinical Audiology at university. Most Audiometrists have completed a Certificate IV TAFE course in hearing assessment and hearing aid dispensing.

Are they a member of a recognised professional society?

Audiology Australia and the Australian College of Audiology (ACAud) are two professional associations that require members to demonstrate certain competencies, to keep up up-to-date with professional issues and to be bound by a professional code of ethics.

Does the practitioner have experience with your type of hearing loss or hearing aid?

This is particularly important if you have a severe or profound hearing loss or use a less common device such as a bone anchored hearing aid or cochlear implant.

Hearing aids don't last forever

Hearing aids and cochlear implant speech processors are expensive. If you are about to leave the government’s hearing services program, plan ahead for the new hearing devices you may eventually purchase.

  • Investigate whether private health insurance is an option for you as most offer some rebate on hearing aids
  • Seriously consider insuring these precious items against loss or damage.

Australian Hearing will make every effort to ensure you attend an exit appointment with your audiologist in advance of your 26th birthday so they can talk through your future with you. At this appointment your audiologist will:

  • Do a final hearing test
  • Review your devices and make sure you have up-to-date technology
  • Discuss your goals and plans with regard to what technology is appropriate for your hearing needs.