Our services to you

Your hearing is our passion. For over 70 years, we’ve been helping Australians rediscover the joy of sound.

About Hearing Australia

Our goal is to keep you connected to the people and the life you love. 

With our dedicated team, we’re the nation’s largest provider of government-funded hearing services for children, young adults up to the age of 26, eligible Aboriginal and Torres Strait Islander people, pensioners and veterans.

With over 600 locations across Australia, we’ll work with you to deliver on our promise to offer world-leading hearing solutions anyone can access — to make a difference to you, your family as well as the communities we serve.

We were established by the Australian Government in 1947 to provide hearing services to children whose hearing was affected by a series of rubella epidemics and to assist veterans who experienced hearing damage during World War II.

We focus on two key areas:

  • Providing hearing health services through our national network of hearing centres. 

  • Undertaking research through the National Acoustic Laboratories (NAL). NAL performs research in hearing habilitation and rehabilitation and the prevention of hearing loss. 

Our programs

We provide hearing services under the Australian Government Hearing Services Program.

The Hearing Services Program has two streams: the Community Service Obligation (CSO) program and the Voucher Program.

Our customers include:

  • children
  • young adults under the age of 26
  • veterans
  • Aboriginal and Torres Strait Islander people
  • pensioners

To be able to receive hearing health services under the CSO on or Voucher programs, customers must meet specific eligibility criteria outlined by the OHS.

We are the sole provider of services for CSO funding that can be accessed by children and young adults under the age of 26, Indigenous adults over 50 and adults with complex hearing needs. Pensioners and veterans are our largest client group and access services through the voucher program. 

Our services

Hearing Australia’s national network of hearing centres includes more than 600 locations in urban, rural and remote areas of Australia.

Hearing Australia’s services include:

  • assessing hearing
  • selecting and fitting hearing devices
  • regular hearing checks to monitor changes
  • training to improve listening and communication
  • providing counselling and rehabilitative programs
  • ongoing care and device repair services
  • home visits for those unable to travel to a clinic
  • helping to manage hearing loss on a day-to-day basis

Many of our audiologists excel in fields of service delivery. These include paediatric, adults with complex rehabilitation needs and outreach services to Aboriginal and Torres Strait Islander clients. 

We make regular visits to more than 220 Aboriginal and Torres Strait Islander communities in all parts of the country. In those communities we offer:

  • Support to schools where many children have hearing problems
  • Hearing health meetings with community members
  • Hearing health training for healthcare workers.

Our mobile hearing bus

Hearing Australia offers free* 15-minute hearing checks for all adults on-board Hearing Australia bus. Since our bus service began operating in 2009, it has provided more than 175,000 free hearing checks to communities across Australia.

Our mobile hearing checks are conducted by our friendly community teams and take just 15 minutes. Our team are on-hand to guide you through any other steps you need to take to manage your hearing.

Visit the Hearing Australia bus today and you can:

  • Receive a free* 15-minute hearing check 
  • Speak with our friendly staff about good hearing health
  • Find information on a range of common hearing issues
  • View a display of easy-to-use hearing devices for around your home, including TV headsets and alert systems for doorbells

No appointment is necessary and Hearing Australia will provide hearing checks to any interested adults visiting the bus on the day.

* Only 15 minute hearing checks are free. Other services may attract charges/fees or may be subsidised for those eligible under the Australian Government Hearing Services Program, to which conditions apply. A hearing check is a screening that helps identify people that may have hearing loss.