Our Services to You

• Full hearing assessments  
• Individual assessments of the child’s and family’s needs  
• Fitting hearing aids that use the latest technology  
• Fitting Remote Microphone Systems
• Helping families to use devices and strategies to enhance communication  
• Regular checks of hearing aid fit and benefit  
• Replacement and updates to devices  
• Visits to early intervention programs and educational facilities  
• Support for teachers
• Information sessions for families, educators and community groups  
• Hearing health care training for health workers in Aboriginal and Torres Strait Islander communities  
• Referral to other agencies  
• Repairs and batteries for hearing aids and Remote Microphone Systems  
• Batteries, replacement parts, repairs, replacement and upgrade sound processors for cochlear implants
• Postal service for batteries and technical repairs

During your first appointment, lasting about 1-1.5 hours, your audiologist will explain the results of your child's hearing assessment and discuss the impacts of hearing impairment on your child. Together, you'll create an action plan that considers the needs of the whole family. If hearing aids are recommended, the audiologist will show you options and may take an ear mould impression using soft putty.

About two weeks after the ear mould impression, you'll have a fitting appointment lasting approximately an hour. Your audiologist will adjust the hearing aids to suit your child and teach both of you how and when to use them.

Two weeks after the fitting appointment, you'll return for a follow-up to discuss progress and address any issues. Your audiologist can make adjustments to the hearing aids and test your child's hearing with them.

The next steps depend on your child's needs. Babies and toddlers may require multiple appointments to check their hearing abilities, fine-tune the hearing aids, address issues, aid in adjustment, and create new ear moulds.