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Our Services to You

Our hearing checks are conducted by our friendly community teams and usually take just 15 minutes. Our team are on-hand to guide you through any further steps you may need to take to manage your hearing.   
At our hearing checks you can: 

  • Receive a free* 15-minute hearing check.    
  • Speak with our friendly staff about good hearing health.   
  • Find information on a range of common hearing issues.   

This includes a review of your ears to make sure your ear drums look healthy and to make sure there isn’t anything blocking sounds from reaching your eardrum, like too much wax. They will also ask about your medical history, lifestyle, and hearing needs. 

Your clinician will explain your assessment results and provide you with a copy to take home. If you have hearing loss, your clinician will make a recommendation based on your hearing needs and will discuss our range of solutions that you might benefit from, including hearing aids. You also have the option to try before you buy^ and get to road test a hearing aid to experience the difference in your hearing.  

If you don’t have hearing loss, you will be provided with strategies and tactics to help keep your hearing healthy. If you have any questions relating to your assessment, your clinician will be happy to answer them.  

You are more than welcome to bring a friend or family member along to your appointment if you wish. Bringing a loved one to your appointment can help in the decision-making process and support you on your hearing journey.  

What to expect in your annual review appointment?  

As a Hearing Australia client, we’ll get to know you and your lifestyle so we can provide a hearing solution that best fits you and your family’s needs. We continue to evolve and change with you. 

At this 40-minute annual check in, we chat with you about your lifestyle and hearing goals, help you find a hearing solution, look at your next steps and offer ongoing support. This is your Hearing Care Plan. It’s all about how we can help you enhance and improve your overall hearing health. We may conduct tests, adjust your hearing aid if needed, and provide communication strategies. Finally, we schedule a follow-up appointment in 12 months. 

What is covered?

The government provides funding exclusively to Hearing Australia to provide additional assistance to clients with complex communications needs**. Products and services for these clients are provided at no charge and include the following: 

  • comprehensive assessment of hearing and communications needs 
  • specialist advice on making the most of hearing ability 
  • a personalised program to improve listening and communication in daily life 
  • access to higher level technology 
  • devices in addition to hearing aids 
  • ongoing program of services and support 

Who provides these services?

Hearing Australia's specialist audiologists provide these services. Our specialist audiologists have undertaken extensive training and have experience in complex rehabilitation audiology.  

To access Specialist Hearing Services at Hearing Australia, contact us to discuss with one of our friendly team members.

 * Only 15-minute hearing checks are free. Other services may attract charges/fees or may be subsidised for those eligible under the Australian Government Hearing Services Program, to which conditions apply. A hearing check is a screening that helps identify people that may have hearing loss.  

^'Try before you buy' hearing aid trials are available for a two-week period. Model and style of hearing aid is subject to recommendation by clinicians. Completion of a hearing assessment with Hearing Australia is required before fitting. Hearing assessment and other services may incur a fee depending on eligibility. Failure to return the hearing device after trial may incur a fee. Payment details are securely captured and deleted upon trial completion. Conditions apply under the Australian Government Hearing Services Program.

**Conditions apply to clients under the Australian Government Hearing Services Program.  

The flags of the Australian Aboriginal and Torres Straight Islander peoples

Hearing Australia acknowledges the Aboriginal and Torres Strait Islander peoples, the Traditional Owners and Custodians of the land that we live and work on, and we pay our respects to Elders past, present and future.