Hearing Australia does not perform cochlear implant evaluation and surgery; however we have a close relationship with cochlear implant clinics around Australia and provide a number of support services:
- Maintenance and replacement parts. Hearing Australia covers the cost of speech processor repairs and replacement parts for all clients who are eligible for the Australian Government Hearing Services Program.
- Speech processor upgrades and replacements for eligible clients under 26 years of age.
- Hearing Australia also provides a number of other services for cochlear implantees including hearing tests and hearing aid fitting for the ear that does not use a cochlear implant, remote microphone systems when clinically indicated and communication training for adult clients.
Replacement parts are provided based on expected use over a 12-month period. If you believe you may have exceeded these limits, or are unsure, please contact your cochlear implant clinic for support.
Who is eligible for Hearing Australia's cochlear implant support program?
People eligible for our Cochlear Implant program must be part of the Hearing Services Maintenance Program, and be either:
- Under 26 years of age and an Australian citizen or permanent resident or,
- An Adult who meets the eligibility criteria for the Australian Government Hearing Services Program
Find out more information to see if you are eligible.
How do I obtain replacement parts?
We have a telephone service for requesting replacement parts for most speech processors. You can call us on 1800 131 339. Or you can click here to order replacement parts online.
You can also request replacement parts via the Cochlear Implant client order form. To help us provide you with the correct parts, please keep a note of details such as the length of cables, and colours you or your child use.
Cochlear Implant Client Order Form
Speech processor repairs are managed through your cochlear implant clinic.
Find out more about speech processor upgrades
Cochlear implant information for children
In certain cases, hearing aids may not be sufficient for children with severe to profound sensorineural hearing loss to develop speech and language skills. Cochlear implants are considered as an alternative solution, and eligibility is determined individually by a team of medical professionals. Learn more about candidacy and the benefits of cochlear implants.
My child needs a cochlear implant. Now what?
You can also find out more about cochlear implants for children in our Choices book.
