Who we care for

Caring for all Australians for 75 years

Hearing Australia has been caring for Australians for 75 years, helping thousands of children, adults, pensioners and veterans connect with their loved ones every week. No matter your age, or hearing need – we are here to help you rediscover the sounds you love. 

With over 170 permanent locations, hundreds of visiting sites across Australia, online and telehealth options to make it easy for you to access hearing services with our experienced and certified clinicians. 

At Hearing Australia, we take the time to understand your hearing needs and based on your needs, we will help you find a hearing solution that works for you. We provide ongoing care and device repair services either online, in centre or in your home as well as hearing management through counselling and rehabilitative programs. 

Children and young adults

As the only hearing provider to offer government services to young Australians with permanent or long-term hearing loss, our children’s services are provided by our friendly team of highly qualified audiologists. 

Children who are eligible for the Australian Hearing Services Program can receive services from Hearing Australia at no cost and, if they need hearing aids, they are provided and fitted at no cost.

If a child is unlikely to have permanent hearing loss, but need assessment for other reasons, they may be able to access state government funded services or can be accessed for a fee by Hearing Australia. Find out more about our children and young adult services here.

All Australian adults

With more than 450 audiologists, we offer services through tele-services, online, in home and in centre across 170 Hearing Centres and hundreds of visiting sites Australia-wide. Our goal is to keep you connected to the people and life you love.  No matter your age, no matter your hearing need – we are here to help you rediscover the joy of sounds. Book an appointment to speak with one of our audiologists here.

Australian pensioners

We also support Australian citizens or permanent residents that fall into one of the following categories:

  • Pensioner Concession Card holders

  • Department of Veterans’ Affairs Gold Repatriation Health Card holders

  • Department of Veterans’ Affairs White Repatriation Health Card holders specifying hearing loss

  • Recipients of a sickness allowance from Centrelink

  • Someone with dependents in one of the above categories

  • A member of the Australian Defence Forces

  • Referred client of an Australian Government-funded vocational rehabilitation service.

  • Some NDIS participants with hearing needs

People who meet the above criteria need to apply for a voucher. 

Adults with complex communication needs

We’re the sole provider of hearing services for adults with complex communication needs. This includes adults with severe or profound hearing loss, significant visual impairment in addition to hearing loss and other disabilities that heighten communication difficulty. *Full details can be found here.

Aboriginal and Torres Strait Islander people

We are dedicated to the prevention, early detection and treatment of hearing loss in Aboriginal and Torres Strait Islander people. Hearing aids are free to all children and adults under 26 years of age and eligible adults including Aboriginal and Torres Strait Islander adults over the age of 50.  Over the past 12 months we have helped over 11,000 Aboriginal and Torres Strait Islander people through the CSO program, and we’ve seen more than 20,000 children through the HAPEE program since it launched in 2019. Find out more about our HAPEE program here.