Who we care for

We provide our services under the Australian Government Hearing Services Program. This program has two streams: the Community Service Obligation (CSO) program and the Voucher program. 

Australian children and young adults

We’re the only hearing provider to offer government services to young Australians (up to 26 years old) with permanent or long-term hearing loss. If a child is unlikely to have permanent hearing loss, but need assessment for other reasons, they may be able to access state government funded services or can be accessed for a fee by Hearing Australia.

Australian adults

We also support Australian citizens or permanent residents that fall into one of the following categories:

  • Pensioner Concession Card holders

  • Department of Veterans’ Affairs Gold Repatriation Health Card holders

  • Department of Veterans’ Affairs White Repatriation Health Card holders specifying hearing loss

  • Recipients of a sickness allowance from Centrelink

  • Someone with dependents in one of the above categories

  • A member of the Australian Defence Forces

  • Referred client of an Australian Government-funded vocational rehabilitation service.

  • Some NDIS participants with hearing needs

People who meet the above criteria need to apply for a voucher. 

We also care for clients who may not qualify for these services and hold an ABN or ACN. More information can be read here.

Aboriginal and Torres Strait Islander people

Hearing aids are free to all children and adults under 26 years of age and eligible adults including Aboriginal and Torres Strait Islander adults over the age of 50. As an option, we also supply batteries, maintenance and repair services for a low annual fee.

Adults with complex communication needs

We’re the sole provider of hearing services for adults with complex communication needs. This includes adults with severe or profound hearing loss, significant visual impairment in addition to hearing loss and other disabilities that heighten communication difficulty. *Full details can be found here.