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Who We Care For

Caring for all Australians for over 75 years 

Hearing Australia has been caring for Australians since 1947, helping thousands of children, adults, pensioners and veterans connect with their loved ones every week. No matter your age, or hearing need – we are here to help you rediscover the sounds you love.  

With over 180 permanent locations, hundreds of visiting sites across Australia, plus online and telehealth options, we make it easy for you to access hearing services with our experienced and certified clinicians.   

At Hearing Australia, we take the time to understand your hearing needs and based on your needs, we will help you find a hearing solution that works for you. We provide ongoing care and device repair services either online, in centre or in your home as well as hearing management through counselling and rehabilitative programs.   

Children and young adults  

As the only hearing provider to offer government services to young Australians with permanent or long-term hearing loss, our children’s services are provided by our friendly team of highly qualified audiologists.   

Children who are eligible for the Hearing Services Program can receive services from Hearing Australia at no cost and, if they need hearing aids, they are provided and fitted at no cost.  

 If a child is unlikely to have permanent hearing loss, but need assessment for other reasons, they may be able to access state government funded services or can be accessed for a fee by Hearing Australia. 

All Australian adults  

With more than 450 audiologists, we offer services through tele-services, online, in home and in centre across 180 hearing centres and hundreds of visiting sites Australia-wide. Our goal is to keep you connected to the people and life you love.  No matter your age, no matter your hearing need – we are here to help you rediscover the joy of sounds. 

Australian pensioners  

We also support Australian citizens or permanent residents that fall into one of the following categories:  

  • Pensioner Concession Card holders 
  • Department of Veterans’ Affairs Gold Repatriation Health Card holders  
  • Department of Veterans’ Affairs White Repatriation Health Card holders specifying hearing loss  
  • Recipients of a sickness allowance from Centrelink  
  • Someone with dependents in one of the above categories  
  • A member of the Australian Defence Forces  
  • Referred client of an Australian Government-funded vocational rehabilitation service.  

People who meet the above criteria need to apply for a voucher.  

Adults with complex communication needs  

We’re the sole provider of hearing services for adults with complex communication needs. This includes adults with severe or profound hearing loss, significant visual impairment in addition to hearing loss and other disabilities that heighten communication difficulty.

Aboriginal and Torres Strait Islander people  

We are dedicated to the prevention, early detection and treatment of hearing loss in Aboriginal and Torres Strait Islander people  

We provide culturally safe services, and better access to services in rural, remote and metro areas from the Torres Strait to Tasmania, the Kimberley to the eastern coast. We work across 250 outreach centres and working closely with Aboriginal community-controlled health organisations. 

We are here to support you and the people you love on their hearing journey. 

The flags of the Australian Aboriginal and Torres Straight Islander peoples

Hearing Australia acknowledges the Aboriginal and Torres Strait Islander peoples, the Traditional Owners and Custodians of the land that we live and work on, and we pay our respects to Elders past, present and future.