Why refer your patients to Hearing Australia

With more than 70 years of experience providing hearing advice to General Practitioners, Practice Managers and patients alike, we know hearing and we’re here to help.

Hearing is an important part of anyone’s quality of life. So, when a patient comes to you with concerns about their hearing, you need to not only give them the right information but reassurance that there’s support available. Determining the cause of hearing loss can be a lengthy process as there are many potential factors. Its crucial that you have the necessary resources to effectively narrow down solutions and communicate them to your patients so they can get the right treatment.
Here’s how we can help you (to help them).

We understand patients

  • When left untreated, hearing loss can lead to social withdrawal and low self-esteem. If not properly dealt with, patients are less likely to seek multiple opinions and will give up.

  •  One in six Australians have some form of hearing loss1 and it only becomes more prevalent with age.

  • There are strong links between other health problems and hearing health, including diabetes, cardiovascular disease, depression and dementia.

  • Hearing Australia adopts a multidisciplinary approach to assessing patients. We like to involve GPs, partners and family members throughout the treatment process.

Industry leaders in research and solutions

  • Hearing Australia has its own research division which is world-renown: National Acoustic Laboratories.

  • Hearing Australia offers a wide range of hearing solutions. We don’t have preferences for specific brands or devices and offer a range of solutions.

  • Programs are centred around evidence-based practices and customer outcomes. Nothing is left to guesswork.

Revenue and payment opportunities

  • Many solutions are government subsidised, making it an affordable option for patients.

  • We offer Medicare claimable hearing screenings 

Support for doctors

  • Dedicated GP hotline: 1800 776 631

  • We’re an accredited provider of CPD education for GPs and Practice Managers

  • Hearing Australia offers easy access to audiologists for both patients and GPs

Established provider

  • More than 600 locations across Australia

  • Home visit options when available

  • 400+ highly trained clinicians

Which patients are eligible for referral?

Individuals who qualify for services under the Australian Government Hearing Services Program must be either an Australian citizen or permanent resident.

Children and young adults under 26 years

  • With permanent or long-term hearing loss

Children or young adults who are not at risk of hearing loss and may not require a hearing aid are advised to contact another agency.

Adults over 26 years of age

  • Pensioner Concession Card holders

  • Department of Veterans Affairs White Repatriation Health Card holders that specifies hearing loss

  • Department of Veterans Affairs Gold Repatriation Health Card holders

  • Recipients of a sickness allowance from Centrelink

Aboriginal and Torres Strait Islander People

  • Adults over 50 years of age

  • Individuals participating in the Remote Jobs and Communities Program

  • Adults who meet the Voucher program eligibility criteria and has profound hearing loss, or hearing loss and severe communication impairment

  • Adults who meet the Voucher program eligibility criteria and live in a remote area of Australia

The guide for Who, When and How to Refer Aboriginal and Torres Strait Islander clients to Hearing Australia is available for download here.

Other eligible participants

  • Dependants of an adult over 26 years of age with hearing loss

  • Members of the Australian Defence Forces

  • Referred clients of an Australian Government-funded vocation rehabilitation service

  • Some NDIS participants with hearing needs

Eligible adults in this section need to apply for a Voucher that enables access to subsidised hearing services.

1. Economics, Access. The economic impact and cost of hearing loss in Australia. s.l. : Access Economics Pty Ltd, 2006.