Ready to help us grow our impact and help more people than ever before? 

Here’s where we’re going next We’ve been helping people experience the joy of sound for more than 75 years. We’re on a journey to even better. We’re committed to improving our services through innovative research and emerging technologies. And we’re just as passionate about finding better ways of working and shaping a diverse, inclusive culture. Find out why our people are excited about where we’re going next at Hearing Australia.

Q. What does “better” at Hearing Australia look like to you?

Ebonie Dickson, Customer Service Officer, Hobart - “For me, it’s always asking, ‘How would I want my family members to be treated?’ That’s the mindset I take into my interactions. It’s giving the best possible care, the most appropriate information, and the most appropriate hearing aid choice. It’s making sure our clients can retain their dignity and get the most out of their hearing devices. If people need help, we want them to know we are here.”

Victoria Renshaw, Centre Manager, Perth - “I hope we can showcase how collaborative we truly are and really show the community as a whole exactly what our mission is, why we exist, why we're here and why we do the work we do every single day. Because what we do is important, and where we’re going in the future is exciting.

“By sharing our message and mission, I think we'll get that help out into more metro areas and reach those smaller communities, visiting them more often and offering things like telehealth services, which have the potential to make a great deal of change. I think that would be fantastic.”

Q. What are you excited about for the future in terms of advances in research, technology, support and solutions for our clients?

Matt Croteau, Research Audiologist, National Acoustic Laboratories (NAL) - “Probably the biggest thing is the advancement in tech. People who haven’t had help with their hearing problems are now realising research is filling in that blank for them. So, there’s lots of change and disruption, and I think disruption is a good thing. It means more tech is more readily available to help people.

“There are a lot of questions in hearing health that still need answers, and we’re working very strongly on that. In some cases, research takes years, so it’s exciting when projects wrap up and you see their impact.”

Rheanna Beer, Clinical Community Advisor, Tasmania - “I feel what Hearing Australia is doing specifically in First Nations communities is absolutely empowering. They are so active and prominent in communities, and it is really incredible to be a part of that. What we do now is going to continue to make an impact on people’s lives in years to come.”

Ebonie Dickson, Customer Service Officer, Hobart - “Whenever we get a new generation of hearing aids, I’m excited. It’s like, ‘Oh my gosh, what can this one do?!’ You watch them get smaller and smaller, and the usability keeps improving. It’s amazing how much a hearing app can do on someone’s phone. Back in the day, you had to have all these extra accessories. Now, it’s much easier. Hearing aids of all levels of technology can be paired to almost any smartphone. Clients can listen to music through their hearing aids or stream phone calls - it’s great.

“There are advances in technology all the time; we get a new generation frequently. It is amazing how quickly they evolve. That’s something that excites me about my role, that continual learning.”

Q. In what ways do you see our culture, the way we work and your career strengthening at Hearing Australia?

Rheanna Beer, Clinical Community Advisor, Tasmania - “I’m so excited about the launch of our Reconciliation Action Plan (RAP), which I’ve been involved in. We worked so hard on building our goals and making this happen. I think Hearing Australia is leading the way with cultural safety. The goals we’ve set in our RAP might be high, but we should be aiming high, and it’s exciting to see that we’re actively persisting for change. Not only externally in terms of what we give out but also what we put in with our staff. The RAP holds us accountable. We even have a Reconciliation Program Manager.

“Another thing Hearing Australia does is constantly ask for feedback, which takes courage. They actively ask people for their thoughts and ideas on what we can do to improve, and I think that’s fantastic.”

Matt Croteau, Research Audiologist, National Acoustic Laboratories (NAL) - “One of the important things at NAL is we’re continually improving processes. As audiologists and engineers, we’re always looking at improving health care, so we’re always trying to find a better process that can be implemented. Having streamlined processes in research and innovation is better for everybody - clinicians can do their jobs better, people receive better care, it creates a better organisation, and when it’s a better organisation, people feel well looked after.”