$0* Fully subsidised hearing aids for eligible pensioners
- Eligible pensioners can access $0* fully subsidised hearing aids under the Australian Government Hearing Services Program.
- Includes a comprehensive hearing assessment, device fitting, and follow-up care.
- Option to get a hearing aid with more advanced technology at a reduced cost.
- Start with a free 15-minute adult hearing check to begin.
- Includes 14-day free trial^ and 55-day money-back guarantee.
- No GP referral required, and available at 180+ locations.
- Get expert care and support from Australia’s most trusted hearing services provider.
Australian Government Hearing Services Program Voucher Scheme
If you’re a pensioner, you may be eligible for $0* fully subsidised hearing aids through the Australian Government Hearing Services Program (the Program). This means you’ll be able to receive a hearing aid and services at no cost to you.
Voucher Scheme eligibility
You’re eligible for $0* fully subsidised hearing aids if you’re:
- an Australian citizen or permanent resident, or someone living on Norfolk Island; and
- aged 21 years or older; and
you meet one of the following eligibility criteria:
- hold a Pensioner Concession Card (or be the spouse of someone who does);
- hold a Veteran Gold Card (or be the spouse of someone who does);
- hold a Veteran White Card (for hearing-specific conditions only) or be their spouse; or
- be a current member of the Australian Defence Force, including:
- permanent Navy;
- regular Army;
- permanent Air Force; or
- reserves on continuous full-time service; or
- be referred by a Disability Employment Service provider.
Note: A Commonwealth Seniors Health Card isn’t part of the eligibility criteria for the Voucher Scheme. The eligibility criteria are correct as of 22 August 2025. Please refer to health.gov.au to find the latest information on eligibility.
What you could receive under the Voucher Scheme
- Comprehensive hearing assessments to determine if you have hearing loss
- A pair of subsidised hearing aids including the option of a fully subsidised pair at $0* cost to you
- Professional hearing aid fitting and support to help you use your hearing aids optimally in the situations important to you
- Follow-up appointments
- Annual check-in and review
Your step-by-step guide to better hearing
Follow our five steps below to start your journey towards better hearing.
Step 1 Attend one of our hearing events to get your free 15-minute adult hearing check. It’s a quick way to see if you may have hearing loss and need further diagnosis. FIND MY CLOSEST HEARING EVENT | Step 2 Check your eligibility for the Voucher Scheme (see above). If you’re eligible, contact us—we can help you apply for a Voucher. | Step 3 Book a comprehensive hearing assessment with us. Our expert clinicians will thoroughly assess your hearing and recommend the right next steps. |
Step 4 If a hearing aid is required, we’ll fit you with a pair to suit your lifestyle and budget, including if you choose a fully subsidised hearing aid at $0* cost to you. | Step 5 Receive ongoing support from us. We’re dedicated to help you with your hearing health, every step of the way. |
If you’ve had a 15-minute adult hearing check already
If you’ve had your hearing check already and it’s shown you may have hearing loss, the next step is booking an appointment for a comprehensive hearing assessment with one of our expert clinicians at one of our 180+ hearing centres located nationally. In your appointment, our clinician will do a thorough assessment to determine the degree of your hearing loss and recommend hearing aids if required. They’ll support you in making your decision, tailoring the solution to your needs and lifestyle. If you decide to proceed with hearing aids, they’ll arrange to fit you with a fully subsidised hearing aid at $0* cost to you.
If you prefer a hearing aid that has more advanced technology
No problem! If you’d like to purchase a hearing aid that has more advanced technology such as better adjusting in noisy environments or more natural sound, these options will be partially subsidised for you if you’re eligible under the Program. This means you’ll be able to purchase them at a lower price.
Try our hearing aids for 14 days free^ before you buy
Your satisfaction with your hearing aids is our highest priority, so we offer a free^ 14-day no-obligation trial. You can take the hearing aids home and try them for 14 days at no cost to you. Wear them in real-life situations like at the gym, in a café or while watching TV, to see how they fit into your everyday life. You can return them at any time before the 2 weeks are over, but generally, we recommend you stick to the 2 weeks to see how they work in your real-life environments and whether they’re suited to your lifestyle.
Feel confident with our 55-day money-back guarantee
After we fit your hearing aids, we’ll ask you to come back for a follow up appointment to discuss how you’re feeling about them. We’ll see if any adjustments are required, so that you can make the most out of your hearing aids. If for any reason you’re not completely satisfied with your new hearing aids, we offer a 55-day money-back guarantee which allows you to return your aids for a full refund (if you paid for them) or exchange them for a different device. Please note that whilst you can return your fully subsidised hearing aids, you won’t receive a refund for these upon return.
Frequently Asked Questions
What if I’m not eligible for the Voucher Scheme?
If you don’t qualify for the Voucher Scheme, you can still get a free 15-minute adult hearing check with us. You can also book for a comprehensive hearing assessment with one of our expert clinicians for a fee.
How often can I get new hearing aids through the Voucher Scheme?
Under the Voucher Scheme, you may be eligible for a new pair of hearing aids every five years, or sooner if your hearing needs change significantly. Our clinicians can help you if you're experiencing difficulties with your current devices.
What type of hearing aids can I get that are fully subsidised?
Under the Voucher Scheme, eligible clients can receive hearing aids that are fully subsidised. These are modern digital hearing aids that meet everyday hearing needs. If you’d like a device with more advanced technology, such as greater comfort in noisy environments or more natural sound, partially subsidised hearing aids are also available for an additional (gap) fee.
Will I be pressured to upgrade or purchase more expensive devices?
Not at all. At Hearing Australia, we’re committed to helping you find the right hearing solution, whether that’s a pair of fully subsidised hearing aids, a partially subsidised one with more advanced technology, or a device you're funding yourself. You’ll receive clear, personalised advice and hearing aid recommendations tailored to your individual hearing needs, budget and lifestyle.
Can I use my hearing aids with my smartphone or TV?
Yes. We have fully subsidised and partially subsidised hearing aid models that can stream audio directly from compatible smartphones. These devices also work with optional accessories like TV streamers (sold separately), allowing you to enjoy TV at a comfortable volume without disturbing others in your household. Our clinicians can help you find the best option based on your lifestyle and technology preferences.
Will the hearing aids be visible or bulky?
Many modern hearing aids are compact and discreet, with many behind-the-ear (BTE), receiver-in-the-ear (RIE) and custom models designed to blend with your hair or skin tone. Our clinicians can help you find the best option based on your preferences.
What’s the difference between the free 15-minute adult hearing check and a comprehensive hearing assessment?
While a hearing check and a comprehensive hearing assessment both check your ears for hearing loss, they differ in a few ways:
Free 15-minute hearing check: This is a quick test of your hearing that gives a good indication that you may have hearing loss, but it’s not a full diagnosis.
Comprehensive hearing assessment: This is done at our hearing centres by one of our expert clinicians and can take around about 1 hour to complete. The assessment will confirm if you have hearing loss and can benefit from wearing hearing aids. In the assessment, our clinician will also discuss your lifestyle, your hearing needs and your budget. If a hearing aid is recommended, they’ll show a range of suitable devices for you based on your assessment. A comprehensive hearing assessment and other services may incur a fee if you’re not eligible for the Australian Government Hearing Services Program Voucher Scheme.
What if I already wear hearing aids from another clinic?
You can still access services through Hearing Australia. We’ll assess your current hearing needs and determine whether your existing devices are suitable or if you qualify for a new set of fully subsidised hearing aids under the Voucher Scheme.
Do I need a referral to access the Voucher Scheme?
A referral is not required to start your hearing journey with Hearing Australia. You can book directly with us for your free 15-minute adult hearing check or a comprehensive hearing assessment. A referral may be needed if you’re accessing the Voucher Scheme through a Disability Employment Service provider.
Can I bring someone with me to my appointment?
Absolutely. You’re welcome to bring a family member, carer, or friend to your appointment. In fact, having someone familiar with your daily communication can help us better understand your hearing needs and recommend the best solutions. Having a family member present is ideal because it allows you to have someone familiar to discuss your options with.
Are appointments available in regional or remote areas?
Yes. We operate in over 180 locations across Australia, including regional and remote communities. We also offer outreach services and telehealth audiology appointments for eligible clients in hard-to-reach areas.
Why choose Hearing Australia?
FREE 15-minute adult hearing checks + $0* hearing aids
We offer FREE 15-minute hearing checks for adults and eligible pensioners pay $0* for fully subsidised hearing aids under the Australian Government Hearing Services Program.
Expert-led hearing care for all Australians
Experienced and certified clinicians provide comprehensive hearing assessments. We take the time to understand you and your hearing needs, so we can find the right hearing solution for you.
Wide range of quality hearing aids
A great range of hearing devices at varying technology levels plus a 55-day money-back guarantee, and free 14-day trial.^
180+ hearing centres
Easy access to services with 180+ permanent locations and 100s of visiting sites across Australia.
75+ years hearing experience
Since 1947, we’ve provided expert hearing care to Australians of all ages and from all walks of life.
Award-winning brand
Voted as Australia’s most trusted hearing services brand 5 years in a row.
Ready to claim your $0* fully subsidised hearing aid from Australia’s most trusted hearing services provider?
Start with a free 15-minute adult hearing check by attending one of our hearing events.
Book a comprehensive hearing assessment with our expert clinicians.
*Other services may attract fees. Conditions apply under the Australian Government Hearing Services Program.
^The model and style of hearing aid is subject to recommendation by clinicians. Completion of a comprehensive hearing assessment with Hearing Australia is required before fitting. Hearing assessment and other services may incur a fee depending on eligibility. Failure to return the hearing device after trial may incur a fee. Payment details are securely captured and deleted upon trial completion. Conditions apply under the Australian Government Hearing Services Program.
